Refund Policy

Last updated: July 29, 2026. This Refund Policy explains when you may request a refund for credits purchased from IndexVero using USDT on the TRC20 network.

Request deadline

You must submit an eligible refund request within seven calendar days of the relevant payment. Requests received after this period are not normally eligible unless applicable law requires otherwise.

Eligible situations

After we verify the payment, account, credit activity, and service records, a refund may be approved when:

• Credits were not received — a valid, confirmed payment was sent correctly, but the purchased credits were not allocated to your account.
• IndexVero service failure — a confirmed fault in IndexVero prevented you from using the purchased credits as intended.
• Duplicate payment — the same intended purchase was paid more than once, provided the credits associated with the duplicate payment have not been used.

Non-refundable situations

• Credits that have already been used, including credits used before a refund request is submitted or approved.
• A URL not being indexed, ranked, or processed within an expected time. IndexVero does not control or guarantee search-engine outcomes or timing.
• Suspension or restriction resulting from spam, unlawful content, API abuse, account sharing, payment fraud, or fair-use violations.
• A change of mind or unused credits where none of the eligible situations above applies, except where a refund is required by applicable law.

How to request a refund

Email [email protected] from the address associated with your IndexVero account. Include:

• Your IndexVero account email.
• The USDT TRC20 transaction ID (TxID), payment date, and amount.
• The reason for the request and any relevant screenshots or error details.
• A valid USDT TRC20 wallet address for the refund if your request is approved.

Never send us a wallet private key or seed phrase. We may ask for additional information reasonably needed to verify the request and prevent fraud.

Refund method and blockchain fees

Approved refunds are sent in USDT on the TRC20 network to the wallet address you provide and confirm. You are responsible for providing a compatible and accurate address. Blockchain network fees associated with the refund are borne by the customer and may be deducted from the amount returned.

Processing time

We aim to process an approved refund within seven business days after verification is complete and we have received all required information. Blockchain congestion, wallet restrictions, security review, or incomplete information may delay settlement.

Service restoration

If missing credits can be correctly allocated or a service fault can be resolved promptly, we may offer restoration of the purchased service. You may still ask us to assess the request under the eligibility rules above.

Changes to this policy

We may update this Refund Policy as the service or applicable requirements change. The revised policy will be published on this page with an updated date.

Contact

For billing or refund questions, email [email protected] or visit our Contact page. We normally respond within two business days.